Hittin Trees is operated by Lazie.C Productions LLC, Des Moines, Iowa. For a return request, email info@hittintrees.com with your order number, item, and reason. Please wait for return instructions before mailing anything.
Stocked merchandise
We accept return requests within 30 days of delivery for unused, unwashed stocked apparel and unopened physical CDs in original condition. Include proof of purchase. Contact us first so we can provide the correct return instructions.
Made-to-order merchandise
Printful merchandise is made for your order. We do not accept voluntary size, color, or change-of-mind returns for these items. Check the size guide and chosen variant before ordering. If a made-to-order item arrives damaged, defective, or incorrect, contact us with your order number and photos so we can arrange an appropriate remedy.
Return postage and refunds
For an accepted change-of-mind return of stocked merchandise, the customer pays return postage. Hittin Trees covers reasonable return postage when correcting our own error, such as a wrong or defective item. After receiving and inspecting an authorized return, we will confirm the outcome and send any approved refund to the original payment method. Your payment provider may take additional time to post it. Original shipping charges are handled according to the reason for the return and applicable law.
Problems with an order
If an item is missing, damaged, defective, or incorrect, email us promptly at info@hittintrees.com with the order number and photos when relevant. We will work with you on a replacement, refund, or other appropriate remedy. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.